Just wanted to express my thanks and appreciation for a recent order placed, I have never ordered contacts online before and to be honest was a bit worried - I shouldn't have been, my contacts arrived PERFECTLY packaged and SUPER FAST barely a day later and are absolutely PERFECT!! Something I waited for for sometimes weeks from a store I was easily able to order online from you, your site is easy to navigate and I found the whole experience completely hassle free! I really couldnt be happier!!I will DEF be back and will be spreading the word to all my friends! Thank you OZCONTACTS for making my first contacts online experience such an easy and hassle free one.
- Claire from Quakers Hill, New South Wales
Prompt delivery (sooner than what the estimate time was), easy to use website (eg repeat order etc), great to receive the email alerting me that I'm due to reorder, package arrived without damage. Great overall experience for something that should be easy to order. Thanks guys!
- Anna from Taperoo, South Australia
I found the site really easy to navigate, and ensuring that I had the right prescription for each eye was so simple too. I had never ordered contacts online before and initially felt very overwhelmed to start with but quickly found what I was looking for!
- Charlotte from Chapel Hill, Queensland
Outstanding customer service. Truly truly oustanding. This is why I keep coming back. Very loyal customer here.
- Soon-Hin from Balwyn North, Victoria
Amazing prices and service! You will not get service this good anywhere else! Love them!
- Duaa from Thornlie, Western Australia
Quick delivery and following up on incorrect orders (accidentally put in the wrong figures once and someone picked up on the inconsistency from prior orders).
- Paul from Leabrook, South Australia
Brilliant customer service. Always willing to answer questions and keep us updated on order progress. Excellent for helping with items which are hard to find.
- Michelle from Pelican Waters, Queensland
Excellent phone service. Quick delivery by using Express eParcel. Very impressive.
- Grace from Surry Hills, Victoria
Efficient and on time delivery. Human voice on phone with personalised service.
- Ashar from Robina, Queensland
I can always rely on super efficient service and postage with OzContacts. Great customer service. Thanks. I will continue to purchase my contacts through you.
- Michelle from West Croydon, South Australia
Orders are always delivered promptly and Customer Service is exceptional. Wouldn't go anywhere else.
- Shireen from Runaway Bay, Queensland
Hi, just wanted to say again, how I will continue to order from you.Your customer service is outstanding and even though i do order on line regularly, it is just as easy to order over the phone, where you always have a very professional and pleasant employee to take my call. It is not often that I leave feedback, but feel that it is so well deserved. In todays' society, I feel that customer service is lacking somewhat in many areas, but not you. Thank You.
- Vanessa from Port Macquarie, New South Wales
Great service , friendly staff, good prices and fast delivery ...... What more could a customer ask for ??
- Kev from Moana, South Australia
Excellent customer services. Dispenses goods quickly. A pleasure to deal with. Nothing is too much trouble.
- Benjamin from South Caulfield, Victoria
They are so polite, friendly, trustworthy and extremely prompt as well as being an excellent value in price. Many thanks to those at OzContacts.
- June from Southport, Queensland
Great customer service! I will definitely be buying from you again and letting others know what great serive you have.
- Ofir from North Bondi, New South Wales
Customer service is spot on. Online chat was helpful, order placed on one day, order received the next day!
- Frank from Cleveland, Queensland
Efficient and fast service - once re-ordered a pair of lenses and OzContacts picked up MY error and rang me to advise me of my mistake - a service that no other supplier I have dealt with has offered.
- Amanda from Scone, New South Wales
Customer service is amazing. They cant do enough to help and the prices are really competitive.
- Laura from North Lakes, Queensland
OzContacts are always reliable on time and the cheapest prices I have been able to find. All staff I have spoken are friendly and courteous. I have been using them for years and always recommend them to other contact wearers.
- Lynette from Maroochydore, Queensland
Fantastic customer service, very helpful, wonderful staff that can't do enough for you.
- Helen from Eden, New South Wales
They have great range of products at competitive prices, they acknowledge your order as soon as it is placed and keep you updated all along the way until it arrives at your door. Placing a new or repeat order is made very simple, and if you need any help live chat or a phone call will put you in touch with real humans. Love your work OzContacts.
- Wendy from Gladstone, Queensland
Communicating is solid and I like your approach with both the wording of your communications and the culture this presents. Seems genuine and positive. Two orders. No issues.
- Ian from Hillcrest, South Australia
Customer service experience, always fast, friendly and polite on the phone, I also love how fast you ship the order out.
- Kim from Cromer, New South Wales
Just want to say a MASSIVE thank you for your very prompt service. I am going overseas on Friday and really needed my contacts before I leave (well done to me for leaving it till the last minute!!). I am very impressed that they have already arrived! Thank you.
- Leanne from Elwood, Victoria
The delivery and dispatch time on my express order was excellent - no delays and OzContacts kept me updated on its status the whole time.
- Mary from Adelaide, South Australia
Great website, love being able to simply reorder, very quick shipping.
- Leah from Booragul, New South Wales
Really good communication and fast shipping times. OzContacts does everything well.
- Tony from Gympie, Queensland
Possibly the quickest delivery ever...plus easy to navigate website....
- James from Geraldton, Western Australia
Great customer service in relation to communication via on line chat. Fast and efficient service.
- Janet from High Wycombe, Western Australia
This is the first purchase I have ever made online - easy to follow instructions. Your price for my contacts was great (couldn't believe how much more I was paying when purchasing from my optometrist!). The customer service was exceptional from the point of order to delivery. Always aware of the progress of my order. Was also impressed by your online chat line, received immediate responses to my questions and didn't have to wait hours or days for a response. Will certainly order from you again.”
- Anna from Taren Point
Customer service is outstanding!! Quick delivery as well as extremely helpful with any request I may have.
- Alexandra from Carindale, Queensland
Very quick response to emails and helpful staff who were able to get my contact lenses into the mail the same day they were ordered - brilliant!
- Louiseann from Eganstown, Victoria
Easy to order. Great prices. I have never had any problems with delivery. Perfect. Heaps cheaper than the optometrist.